Contact us for a Consultation Visit
Fill out the form below or text Harry Jones at 423-802-5251 with what you are needing and I will get back to you. You can call as well but due to spam calls I may not pick up. Leave a voicemail and I will get back with you.
Scheduling a Consultation Visit
If you are wanting to have a new water feature installed or if you need a pond liner replaced, we will need to study the area so we can give you an accurate quote. A $150 fee will be due when we consult, but If we are hired to do the work, we will deduct this fee from your final invoice.
If we give you a quote on installing a new koi pond in your back yard, we will collect the consultation fee and give you a quote after looking at the site area. Keep in mind that we must know what type of ground we would be dealing with and how big and what features you may want. Some quotes can be given that day but often they require more investigation. In such cases, the quote will be given no later than the next day. If we do business with each other we will deduct the $150 fee from the final invoice.
Another situation may be that you have a leak in your water feature. We will come out to inspect and determine where the leak is. In most cases, we can fix it on the spot. If it is more complicated and will require other visits, you will pay the consultation fee that day but it will be deducted from the final invoice after all work is completed.
Why do we charge a consultation fee?
Wether you are wanting a koi pond installed, a pump has stopped working, or you are a DIY er building your own water feature and are simply stuck or need guidance, we will need to come to your physical location in order to assist you. The fee covers the time and expense to do this.
When filling out the form please leave your availability info. I do most consultations in the late afternoon and evening after finishing work for the day. My best times are Monday thru Friday after 5 and anytime on weekends. If your availability is not within these times just let me know what time you are available and I will schedule accordingly. I dont do consultations before 7 am or after dark for obvious reasons.